Please note that we will send you your purchase order within our store business hours, we cannot respond immediately.
Once your order form has been received by email, you can proceed to payment. Please note that a deadline will be indicated on the order form to proceed with payment, if the date passes, we will no longer be able to deliver your order on time.
Please note that your reservation can only be final if partial or full payment of your order is made.
Delivery dates are indicated for each product, they correspond to the minimum delivery time. We leave it to you to select the carrier based on your order date.
We plan to deliver the day before your rental reservation date.
This time varies depending on the carrier, the faster it is, the more you will be delivered on the earliest delivery date indicated on the product sheet.
( Example: the delivery date on the product page indicates "Estimated delivery between Monday August 9 and Friday August 12", with Colissimo between August 9 and August 10, Mondial Relay between August 10 and 12).
*Please note that some products do not have access to all carriers.
** Average delivery times, from delivery of the package to the carrier. These deadlines vary depending on the destination.
*** Variable depending on the weight of the package or the amount of your order
| Delivery type* | Deadlines ** | Rate*** |
| Delivery to Mondial Relay Relay Point with return (the card is displayed after payment) 3 to 4 days | 3 to 4 days | from €9.90 |
| Delivery to Colissimo Relay Point with return (the card is displayed after payment) 3 to 4 days | 2 to 3 days | from 19€ |
| Home delivery Colissimo / Tracked letter with return 2 to 3 days | 2 to 3 days | from 14.90€ |
Delivery to Mondial Relay Relay Point with return (the card is displayed after payment)
3 to 4 days from € 9.90 up to €300 of order then €19.90 above €500 of order
Delivery to Colissimo Relay Point with return (the card is displayed after payment)
2 to 3 days from 19€ up to 500€ of order then 27€ above 500€ of order
Home delivery Colissimo / Tracked letter with return
2 to 3 days from €14.90 up to €71.35 up to 30kg, special package of €20 for orders up to €500 then €28 for orders over €500 if more advantageous.
For more details, please consult our shipping policy, please note that delivery methods may vary depending on the products.
HOW TO RETURN AN ITEM ?
1. For rental, we insert a return slip in the package, you can then go to the relay point where you collected or to the post office if it is a Colissimo.
In the event of a problem, you can always obtain a new return label by going to the "Return an order" section located at the bottom of the page within 14 days after receipt of the package or click here . You will need to indicate your order number (don't forget the #) and your postal code.
2. Rental products are returned on the last day of rental, the care taken by the carrier in the tracking is taken as proof.
Only the pick-up date counts in the return of the product; loss or delay in delivery by the carrier does not count towards the reimbursement of your deposit.
3. Your deposit will be refunded upon receipt of the item at our premises if the return conditions have been respected.
Additional fees may be requested, we leave it to you to consult the rental conditions.
If the returns portal does not work, please contact us by email or telephone.
